All-Company Meeting Seeks Ways to Enhance Customer Service

Back in March, we had the opportunity to bring the entire sales and management teams from Spahn & Rose, Dunn Lumber, Metro Building Products and Still Lumber to Dubuque, Iowa to learn and train on the key initiatives for 2023.

During the March all-company sales meeting in Dubuque, Iowa, company leadership and sales representatives from the family of Spahn & Rose businesses (including Dunn Lumber in Lake Geneva, Wisconsin; Metro Building Products in Marietta, Georgia; Still Lumber in Conyers, Georgia) gathered to share ideas and 2023 company initiatives, participate in training, and find ways to enhance customer service.

Specifically, Spahn & Rose leadership and sales reps discussed how to address the needs of contractors and builders in the ever-changing construction industry.

“This year looks different than the past two years,” says Spahn & Rose CEO Dave Davis. “This all-company meeting is a way to help our company pivot to a post-pandemic model while continuing to offer the best lumber and building materials with exceptional customer service.”

To update sales staff on current product features, Spahn & Rose Preferred Vendors—including Cameron Ashley Building Products, CertainTeed, Marvin windows, Great Southern Wood Products, and Mid-Am Building Supply—shared information during breakout sessions.

“We believe we have a partnership with our vendors,” Davis says. “We appreciate the effort and support of these Preferred Vendors during these sessions, which dovetails with the company’s dedication to product training for our staff.”

As part of the meeting, speaker Patti Seda, executive coach, author and human resources professional, offered insights about leadership, emotional intelligence, and communication. Also, representatives from the Spahn & Rose General Office, General Managers and Sales Representatives discusses results of Managing Performance in Organizations (MPO) reports, which studies workplace behavior. With this in-depth research, the group found ways to bolster relationships with customers, coworkers and families.

“Our foundation is built on a history of quality products and excellent customer service,” Davis says. “These meetings are crucial to maintaining that reputation, and we hope our salespeople and general managers feel like they can tackle this year with some new product knowledge and a fresh perspective about the year!”